As we near the 2026 GTHA Spirit Awards, there are so many wonderful faces across our industry to spotlight and celebrate. This November, we are proud to recognize two more shining faces whose dedication, genuine compassion, and commitment to exceptional hospitality reflect the very best of the Greater Toronto hospitality community.
We are pleased to introduce our November Faces of Hospitality: Tammy Smith from Hilton Toronto Airport Hotel & Suites and Kamaljeet Kaur from Monte Carlo Inn Vaughan.
💫 Meet Tammy Smith, Hilton Toronto Airport Hotel & Suites
Tammy Smith, Room Attendant at Hilton Toronto Airport Hotel and Suites, has been part of the hospitality industry since her teenage years. What she loves most about her role is interacting with guests and seeing the result of a clean, welcoming room. For Tammy, however, hospitality goes beyond her daily responsibilities. She values the meaningful connections she makes with guests and the opportunity to create experiences they will remember long after their stay.
Known for her warm smile, positive attitude, and willingness to help, Tammy consistently makes guests feel seen, valued, and cared for. Whether she is offering assistance in the hallway, sharing a kind word, or helping make a guest’s day a little easier, she brings genuine compassion to every interaction. In one memorable example, Tammy noticed a guest struggling with a large luggage cart and immediately stepped in to help guide it to the guest’s room. Her kindness and reassuring conversation turned a stressful moment into a positive experience, with the guest later describing Tammy’s service as “over-the-top customer care.” Her positivity also extends to her colleagues, where she is known for supporting her team and helping create a welcoming workplace.
Outside of work, Tammy hopes to see more of the world and has Las Vegas and Florida on her travel wish list. Her compassion, dedication, and ability to make people feel genuinely cared for are a wonderful example of the people who make Greater Toronto’s hospitality industry so special.
💫 Meet Kamaljeet Kaur, Monte Carlo Inn Vaughan
Kamaljeet Kaur, Housekeeping Supervisor at Monte Carlo Inn Vaughan, has dedicated 17 years to both her hotel and the hospitality industry. Throughout her career, she has built years of experience in housekeeping and has seen firsthand the importance of creating a clean, comfortable, and welcoming environment for every guest.
For Kamaljeet, one of the most rewarding parts of working in hospitality is being part of a great team. In a busy hotel environment, teamwork plays an important role in creating a positive experience for guests, and Kamaljeet values the opportunity to work alongside colleagues who support one another. After 17 years at Monte Carlo Inn Vaughan, her continued commitment reflects the dedication of so many hospitality professionals who work behind the scenes each day to make every stay possible.
Outside of work, Kamaljeet also enjoys exploring new places. London, UK, is her favourite destination she has visited so far, while closer to home, she hopes to spend a day exploring the Toronto Islands, enjoying the ferry ride and taking in the waterfront.
Kamaljeet’s 17 years of dedication, appreciation for teamwork, and continued commitment to hospitality make her a wonderful example of the people who help make Greater Toronto’s hospitality industry so special.
Celebrating the Faces of Hospitality
Tammy and Kamaljeet are wonderful examples of the dedicated people who help make Greater Toronto’s hospitality industry so special. Through their commitment to their guests, colleagues, and hotels, they each demonstrate the care and passion that are at the heart of hospitality.
We are proud to celebrate Tammy and Kamaljeet as our November Faces of Hospitality and thank them for everything they contribute to our hospitality community each day!