Toronto Don Valley Hotel & Suites
The 353 beautifully designed guest rooms at our resort in Toronto, feature elegant decor and functional workspaces. Toronto Don Valley hotel & Suites offers modern conveniences to ensure your complete satisfaction and comfort. Featuring Standard Rooms, Executive Rooms and Suites our resort is ideal for couples, families with children, or business travelers. For meeting planners Toronto Don Valley Hotel & Suites offers 6 discounted meeting packages to accommodate your group without hassle. Complete with complimentary high-speed wireless internet access in all meeting rooms, the hotel is a perfect fit for an assortment of functions.
Toronto Don Valley Hotel & Suites
Events > GTHA Spirit Awards > Awards Description and Criteria
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Awards Description and Criteria



Awards Description and Criteria

The Spirit Award Committee of Judges read through hundreds of great nominations that are submitted for the Spirit Recognition Awards in the eighteen categories each year. Those who are nominated are chosen by their hotel as they are ambassadors exhibiting the true spirit of hospitality.

JUDGES TIPS: We are looking for stories that define the true spirit of hospitality in going above and beyond for our guests!

Award winners will be selected based on the following criteria:

•    Can-do attitude and outlook
•    Good working relationships with his/her peers
•    Provides consistent superior service to guests/ fellow associates
•    Excellent communications skills with customers/ colleagues
•    Motivation (dedication to their skills, company and team)
•    Exceeds performance expectations
•    Resourcefulness and creativity (flexibility and able to anticipate)
•    Team player (maintaining morale and encouraging fellow team member)
•    Passion for service and the company
•    Productivity
•    Contributes to the properties overall corporate performance
•    Reliability (good timekeeping and consistent performance)
•    All nominees must hold non-management/ non-supervisory positions.

(1) Winner will be chosen from each award category below.

Accounting Ambassador of the Year
This award recognizes an individual, other than the Department Head, who works in accounting and demonstrates exceptional support and service to co-workers and/or guests resulting in a positive guest experience. They have demonstrated breakthrough results in any accounting role which resulted in cost containment, revenue enhancement, profit improvement opportunities and/or safeguarding of the company’s assets.

Administration Ambassador of the Year
This award recognizes an individual who works in an administrative role in any department and demonstrates exceptional support and service to co-workers and/or guests resulting in a positive guest experience. They demonstrate commitment to high and consistent customer service, and possess good communication skills and the ability to anticipate guest's/associate's needs.

Banquet Ambassador of the Year
This award recognizes a non-management banquet associate (ie: server, porter, bartender, etc.) who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business, and takes ownership of any guest problems/issues.

Bell Person Ambassador of the Year
This award recognizes a bell person who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any guest problems/issues.

Concierge of the Year

This award recognizes a non-management concierge who has created an exceptional experience for visitors, has exceptional knowledge about the city, extensive networking capabilities to exceed guest's expectations and is an outstanding ambassador of the Greater Toronto Area.

Culinary Ambassador of the Year
This award recognizes a non-management associate who has demonstrated creativity and innovation in culinary operations to maximize the guest food & beverage experience and drive exceptional business results. They consistently demonstrate brand service skills, a can-do attitude that goes above and beyond for the team and they proactively support functions within the hotel. Emphasis may be placed on technique, quality of product and/or innovation.

Engineering Ambassador of the Year
This award recognizes a non-management associate who works in engineering and demonstrates exceptional support and service to co-workers and/or guests resulting in a positive guest experience. They overcome obstacles when solving problems and react swiftly and calmly to emergency situations. They impact a well-maintained building and keep everything in good working order. They possess good communication skills and the ability to anticipate guest's/associate's needs.

Food and Beverage Outlets Ambassador of the Year

This award recognizes a non-management restaurant/ room service/ lounge associate (ie: server, hostess, bus person, bartender etc.) who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any guest problem/issues.

Guest Services Ambassador of the Year
This award recognizes a non-management hourly front desk associate who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any guest problems/issues.

Housekeeping Room Attendant Ambassador of the Year
This award recognizes a non-management housekeeping Room Attendant who consistently demonstrates superior service skills, a can-do attitude that goes above and beyond for the team, proactively supports other departments within the hotel and takes ownership of any guest problem/ issues.

Housekeeping Support Services Ambassador of the Year
This award recognizes a non-management housekeeping associate (Houseperson,  Lobby Attendant, Runner, Coordinator, etc.), who is not a Room Attendant and consistently demonstrates superior service skills, a can-do attitude that goes above and beyond for the team, proactively supports other departments within the hotel and takes ownership of any guest problem/ issues.

Laundry Ambassador of the Year
This award recognizes a non-management laundry associate who consistently demonstrates superior service skills, a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any service relates problem/issues.

Lifetime Achievement Award

This award recognizes a non-management employee who has committed their working career to the pursuit of perfection within their discipline. They make significant fundamental contributions to the hotel which has a notable impact, and have demonstrated a lifetime commitment to progress in their field.

Reservations Ambassador of the Year
This award recognizes a reservations agent who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, supports functions within the hotel, contributes to the overall corporate performance of the business, and takes ownership of any guest problem/issue.

Security Ambassador of the Year
This award recognizes a non-management associate who works in a security/ loss prevention role and demonstrates exceptional support and service to co-workers and/or guests resulting in a positive guest experience. They remain focused and professional when facing adversity, dangerous, or threatening situations. They work to protect people and assets and promote safety and security for employees and guests. They demonstrate commitment to high and consistent customer service, and possess good communication skills and the ability to anticipate guest's/associate's needs.

Steward of the Year
This award recognizes a non-management associate who works in the Stewarding department and demonstrates exceptional support and service to co-workers resulting in a positive guest experience. They demonstrate success in supporting the team in his/her department, commitment to high and consistent customer service, good communication skills and the ability to anticipate guest's/associate's needs.

Switchboard Operator of the Year
This award recognizes a non-management switchboard operator who consistently demonstrates superior service skills, a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any guest problems/issues.

Valet Driver/ Door Person/ Shuttle Driver Ambassador of the Year
This award recognizes a valet driver, door person or shuttle driver who consistently demonstrates brand service skills, demonstrates a can-do attitude that goes above and beyond for the team, proactively supports functions within the hotel, contributes to the overall corporate performance of the business and takes ownership of any guest problems/ issues.

NOMINATIONS ARE NOW OPEN!
Nomination Forms are available for download here.


See photos of past Spirit Awards events on our
Facebook page.