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Accessibility Training and other Materials


GTHA Partners with Enabling Change Program

The Greater Toronto Hotel Association acknowledges the support of the Government of Ontario through its EnAbling Change Program. The program seeks partnerships with organizations like the GTHA that have the vision, leadership and commitment to improve accessibility for people with disabilities through the Accessibility for Ontarians with Disabilities. Enabling Change Program Info

Accessibility for Ontarians with Disabilities Act (AODA)

In 2005, the Accessibility for Ontarians with Disabilities Act (AODA) became law. Under this legislation, the Ontario government is developing mandatory accessibility standards that will identify, remove and prevent barriers for people with disabilities in key areas of daily living. The goal is to make incremental improvements to achieve an accessible Ontario by 2025.

The AODA applies to all persons and businesses in the public and private sectors that provide a good, service, facility, or accommodation to the public. . Click here for Ontario Regulation 429/07 that states the requirements of the customer service standard.

On January 1, 2012 all restaurants, hotels, motels and tourism establishments are legally required to comply with the Accessible Customer Service Standard.

For more information on accessibility visit this page.