| Hospitality
Accessibility Checklist |
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| Staff Training, Policies and
Programs |
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| No.
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Question |
Yes |
No |
N/A |
Comments |
Alternative
Strategies |
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| D.1
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Staff Training, Policies and Programs
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| D.1.1 |
Are registration staff members
trained to communicate and assist persons with various limitations?
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| D.1.2 |
Is there an staff interpreter/signer
who can assist patrons who have visual or hearing limitations?
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| D.1.3 |
Have all front of house staff,
including receptionist, concierge, porters and bell boys, been trained to
assist people with different disabilities?
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| D.1.4 |
Have all food and beverage staff
been trained to assist people with different disabilities?
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| D.1.5 |
Is Retail Staff trained to use
disability sensitive language and etiquette?
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| D.1.6 |
Have fitness and recreation staff
received training on how to assist persons with different disabilities?
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| D.1.7 |
Have all housekeeping and service
staff been trained to assist people with different disabilities?
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| D.1.8 |
Have all staff been given training
on how to assist persons with different disabilities in an emergency situation,
(e.g.: Fire)?
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| D.1.9 |
Are there clear policies on the
acceptance of guide dogs in the setting?
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| D.1.10 |
Can the hotel accommodate people
who have special dietary needs?
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| D.1.11 |
Can the hotel assist patrons who
may require help with their own mobility aids?
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| D.1.12 |
Can the hotel arrange for special
taxis or other transportation, for persons with varying disabilities?
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| D.1.13 |
Is information on any special
accommodation or services readily available to persons with varying disabilities?
(e.g.: in large print, on audio tape, in Braille or via web site information)?
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