We've Been Expecting You (WBEY) Hospitality Excellence Training Program

To help further instill a culture of hospitality excellence throughout the city so that visitors feel welcomed, informed, and well-treated while in Toronto, the WBEY initiative has been developed by the City of Toronto, with the support of Tourism Toronto and the Province of Ontario, WBEY is available to members of the hospitality, tourism and service sectors (free of charge).  is a multi-phased and multi-pronged program designed to help unify the service industry by enhancing visitor's experience of Toronto, motivating return trips and engaging with locals. More information on the program and sessions offered in November 2011 is available here. To register for a WBEY session or order welcome signage, please contact, Carrie Grant, 416-392-9577, wbey@toronto.ca 

 

Do you know how to comply with accessibility standards for customer service?

 

 

As of January 1, 2012, all businesses in Ontario must meet the Accessibility Standards for Customer Service as mandated in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). TIAO and OTEC invite you to a training workshop; Accessibility Standards for Customer Service: Helping You Comply and Achieve Accessible Service Excellence to get the tools you need to comply and ensure your business is better able to serve customers with disabilities. Register on the  form here or contact Emily Harper- Hawkins, emily.harperhawkins@tiao.travel or by phone at 416-483-1691.

 

Know the liquor laws

 

The AGCO is hosting FREE seminars across the province to help you and your staff better understand your responsibilities regarding the sale and service of alcohol. Please see the attached flyer for the Mississauga and Toronto dates. Information on the AGCO’s training programs, including the You and the Liquor Laws Guides, Responsible Service tip sheets, and dates and locations of the seminars, can be found on the AGCO website here.